Contact

Last updated: August 27, 2026

We are here to help with product questions, sizing help, order support, shipping updates, returns, and refunds.

Customer support email

We usually reply within 1-2 business days. Replies may take longer during weekends, holidays, high order volume, or carrier delays.

For order support

Please include your order number, the email address used at checkout, the product name, and a short description of the issue. For damaged, incorrect, or missing items, please also include clear photos of the item and packaging.

For returns and refunds

Please contact us before sending any item back. We will review your request and provide return instructions when the item is eligible for return.

Store information

Battle Panda Outdoor ships outdoor apparel from Shenzhen, China and currently serves customers in the United States.

For your security, please do not email passwords, full payment card numbers, or other sensitive payment information.