Returns & Refunds

Last updated: August 27, 2026

We want your outdoor apparel to fit well and perform as expected. If you need help with a return, exchange, or refund, please contact us at [email protected].

Return window

Please contact us within 30 days after the delivery date to request a return or exchange. Requests made after 30 days may not be eligible.

Return eligibility

Items must be unused, unworn, unwashed, and in resalable condition.
Original tags, labels, accessories, and packaging should be included when available.
Proof of purchase or order number is required.
Items damaged by misuse, improper care, alteration, or normal wear may not be eligible for return.

How to start a return

Email [email protected] with your order number, the email address used at checkout, the item you want to return, and the reason for the request. Please wait for our return instructions before mailing any item back. Items sent back without approval may be delayed or refused.

Return shipping

If the return is requested because of size, fit, color preference, or a change of mind, the customer is responsible for return shipping costs. If we shipped the wrong item or the item arrived defective, we will help resolve the issue and cover or reimburse reasonable return shipping when a return is required.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or different from what you ordered. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue quickly.

Exchanges

Size or color exchanges are subject to product availability. If the replacement item is not available, we may offer a refund or another suitable solution.

Refunds

After we receive and inspect an approved return, we will notify you of the refund status. Approved refunds are issued to the original payment method. Please allow 3-5 business days for us to process an approved refund and additional time for your bank or payment provider to post the funds.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been processed or shipped. Once an order has shipped, it must follow the return process above.