Frequently Asked Questions
Last updated: August 27, 2026
Are you a factory-direct store?
Yes. Battle Panda Outdoor works from a factory-direct source model. Our background is close to manufacturing, fabric selection, production details, and practical product development. This helps us offer focused outdoor apparel with clear value.
Where do you ship?
We currently ship to the United States only.
Where do orders ship from?
Orders are shipped from Shenzhen, China.
How long does delivery take?
Estimated delivery to the United States is usually 10-15 days after dispatch. Most orders are processed within 1-3 business days before shipment.
Is shipping free?
Yes. Standard shipping to the United States is free.
Do you collect sales tax?
No. Battle Panda Outdoor does not currently collect sales tax at checkout. Any customs duties, import fees, local taxes, or carrier charges assessed by authorities or carriers are the customer’s responsibility unless required otherwise by applicable law.
How do I choose my size?
Please review our Size Guide before ordering. Measure a jacket or pants that fit you well and compare those measurements with our guide. If you are between two sizes or plan to layer a hoodie or fleece underneath, we recommend choosing the larger size.
Is the fit based on U.S. customer expectations?
Our size guide is written for U.S. customers, with body measurements shown in both inches and centimeters. Outdoor jackets are intended to allow comfortable movement and light layering.
Can I return or exchange an item?
Please contact us within 30 days after delivery if you need a return or exchange. Items must be unused, unworn, unwashed, and in resalable condition. See our Returns & Refunds page for details.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery at [email protected]. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue quickly.
Do I need an account?
You can create an account to manage order details and support requests. New customer accounts may require email verification before sign-in.
How can I contact support?
Email us at [email protected]. We usually reply within 1-2 business days.